Privacy Policy rm98

1. Introduction

Rm98 is an online gaming platform operating in rm98.ml. We understand that your privacy is extremely important, and we are committed to protecting the personal information you share with us. This Privacy Policy ("Policy") describes our information collection, use, and disclosure practices in connection with the services of rm98.

This Policy applies to all users of the rm98 platform, including registered players, website visitors, and any party interacting with our services. By accessing or using the rm98 platform, you acknowledge that you have read and understood this Privacy Policy.

We operate in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international standards on personal data protection. If you have any questions about how we handle your data, please do not hesitate to contact us.

2. Information We Collect

Rm98 collects various types of information to ensure a smooth, secure, and personalized gaming experience for every member. The categories of information we collect are as follows:

We also collect information automatically when you use the rm98 platform, including server log data, session information, and usage patterns. This data is used solely for security and platform improvement purposes.

3. How We Use Your Data

The information we collect is used for a variety of lawful and transparent purposes. rm98 only uses your data for the following purposes:

• Account management: Creating and maintaining your player account, processing registration, and verifying identity through the KYC process.
• Transaction processing: Processing deposits, managing withdrawals, and maintaining accurate financial records for each account.
• Service provision: Enabling you to access all games and features on the rm98 platform, including Live Casino, Slots, bingo, and Sports Betting.
• Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and other illegal activities that may affect other players.
• Service communications: Sending important notifications related to accounts, transactions, policy changes, and security updates.
• Promotions & Offers: Delivering promotional information, bonuses, and special offers relevant to your gaming activity — subject to your communication preferences.
• Legal compliance: Meeting legal obligations, including reporting and investigation requirements mandated by relevant authorities.
• Platform improvements: Analysing usage patterns to improve the interface, performance, and overall player experience at rm98.

Rm98 will not use your data for any purposes beyond those stated above without first obtaining your additional consent.

4. Information Sharing

Rm98 does not sell, rent, or share your personal information with third parties for their own independent marketing purposes. However, there are limited situations where we may need to share your information with certain parties:

• Service providers: Partners who help us operate the platform — including payment gateway providers, cloud services, analytics companies, and gaming software providers — are all bound by strict confidentiality agreements.
• Regulatory authority: Information required by law, court order, or competent government authorities in Malaysia or relevant jurisdictions.
• Fraud prevention: Sharing necessary information with fraud prevention agencies or other platforms to protect players and prevent illegal activity across platforms.
• Business transfers: In the event of a merger, acquisition, or sale of rm98 assets, user information may be transferred as part of the business assets — with appropriate notice given to players.

5. Data Security

Rm98 continually invests in security infrastructure to ensure your data is protected at all times. The security measures we implement include:

• 256-bit SSL/TLS encryption: All communications between your browser and rm98's servers are encrypted using the highest industry encryption standards.
• Secure servers: Data is stored in data centres protected by restricted physical access, intrusion detection systems, and continuous 24/7 monitoring.
• Internal access controls: Only specifically authorised rm98 staff may access players' personal data, and every access is logged for audit purposes.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an additional layer of protection on their rm98 account.
• Threat monitoring: An automated threat detection system operates around the clock to identify and respond to any suspicious activity.
• Regular security audits: rm98 conducts regular security assessments and penetration testing to identify and address potential system vulnerabilities.

While we take all reasonable steps to protect your data, no data transmission over the internet can be guaranteed 100% secure. We encourage you to take your own protective measures, such as using a strong password and keeping your login credentials confidential.

6. Cookies & Tracking Technologies

Rm98 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous data on how you use our website to help us understand and improve platform performance.
• Functionality cookies: Remembering your preferences and settings, such as preferred language and login details, for a more convenient return experience.
• Analytics cookies: Helping us understand aggregate user behaviour to make better-informed platform improvement decisions.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the rm98 platform.

7. Your Rights as a Player

As an rm98 player, you have important rights regarding your personal data under Malaysia's PDPA and this Privacy Policy. We respect and facilitate the exercise of the following rights:

To exercise any of the above rights, please contact the rm98 customer support team via live chat or email. We will process your request within 30 business days.

8. Data Retention

Rm98 retains your personal information for as long as your account is active or as long as necessary to provide services to you. Specific retention periods are as follows:

• Active account data: Stored for the duration your account remains active on the rm98 platform.
• Financial transaction records: Stored for a minimum of 7 years after the transaction date in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC records and identity verification: Stored for a minimum of 5 years after account closure in line with regulatory requirements.
• Customer support communication logs: Stored for 3 years for reference and dispute resolution purposes.
• Technical data and system logs: Stored for 12 months for security and investigation purposes.

Once the applicable retention period has expired, your data will be securely deleted or anonymized using industry-recognized methods. Please note that we may need to retain certain data longer if required by law or in the context of an ongoing investigation.

9. Cross-Border Data Transfers

As an online platform, some of rm98's operations may involve processing data outside Malaysia — for example, through international cloud services or global gaming software providers. In such cases, rm98 ensures that:

• All cross-border data transfers are carried out in accordance with Malaysia's PDPA requirements and applicable data protection agreements.
• Data recipients in other countries are required to comply with data protection standards equivalent to or higher than those set by Malaysian law.
• A comprehensive and legally binding data processing agreement is signed with all third-party service providers that handle rm98 player data.
• You will be notified of any significant changes to data transfer arrangements that affect the level of protection applied to your information.

10. Changes to the Privacy Policy

Rm98 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When material changes occur, we will:

• Displaying a clear notice on the rm98 platform homepage at least 14 days before changes take effect.
• Sending email notifications to all active members regarding significant changes.
• Updating the "Last Updated" date at the top of this document.

Continued use of the rm98 platform after Privacy Policy changes take effect will be considered your acceptance of the amended policy. If you do not agree with any changes, you have the right to close your account and withdraw your funds before the new policy takes effect.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact rm98's Data Protection Officer through the following channels:

• Privacy Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the rm98 platform.

We are committed to responding to all privacy enquiries within 5 business days. For more complex requests such as data access or deletion, we will provide a full response within 30 business days as required by Malaysia's PDPA.

If you believe that rm98 has not complied with its data protection obligations, you also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.